24 Hours Assistance 

For Emergency Assistance - International SOS 
+971 4 601 8777
(Outside UAE)

Customer Service 
+971 4 365 1340
(UAE Only)

  • Welcome
    You are now a member of the MaxMedical family.

Your MaxMedical policy in the UAE is issued by Dubai Insurance Company PSC, with third party administration services provided by MSH International, who also provide the interface with medical service providers in the UAE and abroad through the provider network they maintain. The MSH International Customer Care Team, contact details of which are shown at the back of your membership card, is available 24 hours a day, every day of the year, to guide and assist you in medical emergencies.

Participants’ Login Procedure

Your Participants’ Pages on the MSH International website contain all the information you will need about your plan and provide you with many helpful online services.

Get your login details in just 3 clicks!

  1. Go to https://www.msh-intl.com/menal, Participants’ Pages.
  2. On the authentication page, click on “Get your login details”.
  3. Fill out the required information and click on “Send”. Your login and password will be sent directly to your email.

Go to participants' pages


Access to the Participants‘ Pages is secure and your details and transactions are guaranteed to be completely confidential.

On your Participants’ Pages, you can:

  • view and download your summary of benefits, your practical guide,
  • submit a claim and request a hospital pre-certification agreement,
  • check the progress of your claims in real time:
    • get an email alert when we receive your claim form and when your reimbursement notice is available online,
    • view your reimbursement notices from the last 24 months,
  • find, wherever you are in the world:
    • a physician and/or a healthcare facility near your home via our integrated geolocation tool,
    • detailed health information and the essential vaccinations required for a particular country,
  • get the latest health information from our newsletters,
  • “submit an inquiry”.

How to access the MSH International network

screens msh

Via e-portal

  1. Log into the website: www.msh-intl.com/mena
  2. Navigate to the "Already a Member Page" to access the “Participant’s Page”
  3. Enter the login credentials
  4. Under “Your healthcare” select the option “find a facility”
  5. Choose the region, country, city
  6. Narrow down your preferences according to type, specialty

Via mobile application

  1. Download our MSH International Application on the Apple Store (for iphone) or on the Google Play Store (for Android phones)
  2. Enter the login credentials
  3. Under “Your healthcare” select the option “find a facility”
  4. Choose the region, country, city
  5. Narrow down your preferences according to type, specialty
  6. Providers are geo-localized for ease of accessibility